Privacy Policy

Privacy Policy

Privacy Policy
Effective Date: March 17, 2026
Last Updated: March 17, 2026

Bergen Agency LLC ("Bergen Agency," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, communicate with us, or engage our services.

By using this website, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of information:

Information you provide directly:
Name
Email address
Phone number
Mailing address
Company or business name
Service inquiry details
Any information you submit through forms, messages, scheduling requests, or consultations

Information collected automatically:
IP address
Browser type
Device type
Operating system
Referral source
Pages visited
Time spent on pages
Clickstream and usage behavior
Approximate location derived from IP address

Transactional and business information:
Proposal, invoice, and payment-related information, if applicable
Service history
Communication records
Notes related to client services and support

HOW WE COLLECT INFORMATION

We collect personal information in several ways:
When you fill out a contact form
When you schedule a consultation
When you call, email, or text us
When you subscribe to communications
When you request information about our services
Through cookies, analytics tools, pixels, server logs, and related tracking technologies
From third-party service providers that support our website, CRM, scheduling, communications, payments, and operations

HOW WE USE INFORMATION

We may use the information we collect to:
Respond to inquiries and provide requested information
Deliver services and support
Communicate regarding proposals, projects, appointments, and updates
Send administrative messages, confirmations, and reminders
Send marketing communications where permitted by law
Improve website functionality, user experience, and business operations
Analyze traffic, engagement, and campaign performance
Protect against fraud, unauthorized activity, and misuse
Enforce our terms and comply with legal obligations

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to:
Understand how visitors use the site
Improve performance and usability
Remember preferences
Measure advertising and campaign effectiveness
Support remarketing or audience-building features, where applicable

You may disable cookies through your browser settings. However, doing so may affect certain website functionality.

HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may share information with:
Website hosting providers
CRM and automation platforms
Analytics providers
Scheduling tools
Email and SMS communication vendors
Payment processors
Contractors or service providers working on our behalf
Legal, regulatory, or governmental authorities where required by law
Successors in the event of a merger, acquisition, restructuring, or asset sale

We may also disclose information when necessary to protect our rights, property, safety, clients, or the public.

EMAIL AND SMS COMMUNICATIONS

If you provide your contact information, we may send you communications related to your inquiry, services, appointments, or account.

Where permitted by law, we may also send marketing emails or text messages.

Email communications:
You may opt out of marketing emails by clicking the unsubscribe link included in the message.

SMS communications:
If you opt in to receive text messages from Bergen Agency:
Message frequency may vary
Message and data rates may apply
Reply STOP to opt out
Reply HELP for assistance

Consent to receive marketing text messages is not a condition of purchase or service.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:
Fulfill the purposes described in this Policy
Provide services
Maintain business and tax records
Resolve disputes
Enforce agreements
Comply with legal and regulatory obligations

Retention periods may vary depending on the nature of the information and the reason it was collected.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have privacy rights regarding your personal information, including the right to request:
Access to the personal information we hold about you
Correction of inaccurate information
Deletion of personal information, subject to legal exceptions
Information about categories of information collected, disclosed, or used
Opt-out rights, where applicable under state law

To submit a privacy request, contact us using the contact information below. We may need to verify your identity before processing your request.

CHILDREN'S PRIVACY

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will review the matter and delete the information where appropriate.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of third parties. Your use of third-party websites is governed by their own policies and terms.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Policy.

CONTACT US

Bergen Agency LLC
26-02 Broadway, Suite 5
Fair Lawn, NJ 07410
Phone: 640-696-5794
Email: info@bergenagency.com

Get in Touch

Questions about our privacy policy? Reach out anytime—we’re here to help.

P

201-555-0198

E

privacy@bergenagency.com